Frequent Asked Questions

Boodles Ladies & Gents Evening & City Plate Day

Q: Will social distancing be in place?

A: Yes, we will be encouraging social distancing for this fixture, in line with Government guidelines.

Q: Will I be required to wear a mask?

A: You will only be required to wear a mask when indoors and not eating or drinking. You must wear a mask when using the toilet facilities.

Q: Will I need to take a COVID-19 test before attending?

A: We encourage everyone to take a rapid, lateral flow test before attending to keep all other racegoers and staff safe. These tests are free & tell you if you’re infectious within 30 mins. These tests can be collected from local pharmacies or test sites or ordered online for free delivery to your home. If your test is positive, you must self-isolate and book a confirmatory PCR test at: nhs.uk/coronavirus or by calling: 119. Please do not attend the racecourse if your test is positive. Please note, it is not compulsory to take a test for attendance. If you do test positive and cannot attend, you will receive a full refund for your ticket.

Q: Will I be entitled to a refund if the event is cancelled?

A: If you purchase a ticket/hospitality package, Chester Racecourse reserves the right to transfer, refund or upgrade you at any point based on any specific capacity restrictions or venue zoning protocols.

Importantly, to give you reassurance when booking, any customer who purchases a ticket/hospitality package for a future fixture will be entitled to a transfer or full refund in the event it is cancelled or your ticket/package being impacted.

Where an event is cancelled due to Covid-19 or where a consumer is required by law to be in self-isolation at the time of the event, the consumer will be entitled to a refund.  Please note fixtures may be subject to change based on changing Government guidelines and we will advise of any relevant changes in a timely manner.

View full terms & conditions here.

Q: Where are the entry and exit points?

A: Entry points are as follows:

Gate 3A – Hospitality; Leverhulme Boxes, Final Furlong, Paddock Rooms. Premium General Admission; Winning Post, Champagne Garden and County Champagne Bar (10 July only).

Gate 4 – Shareholders, Chester Members and County Boxes.

Gate 5 – Restaurant 1539 Roof and hospitality members.

Gate 6 – General Admission

Gate 7 – General Admission

Gate 11 – All. Access from Open Course car park.

Q: Where will I be able to access with a general admission ticket?

A: General Admission Access will include access to the County Lawn, Tattersalls, Dee Stand and dedicated zone in the Paddock to allow viewing of the Parade Ring. Unfortunately the Open Course is currently closed and all attendees, including children must purchase a General Admission or hospitality ticket.

Q: Where will I be able to access with a Winning Post, Champagne Garden & County Champagne Bar ticket?

A: Winning Post, Champagne Garden and County Champagne Bar ticket purchasers can move around the Grandstand and Paddock area, including The Pavilion Lawn, which offers track-side viewing. Ticket holders are allocated a seat and table throughout the day.

Q: Will bars and food outlets be open?

A: Yes. Access to indoor facilities will be restricted and all food and drink is to be consumed outdoors and only whilst seated (dedicated zones will be made available on the grandstand side of the track) unless you have a booked table within a designated hospitality facility.

Q: Will the County Stand be open?

A: The County Stand will be closed to general admission tickets holders with no access to the Grandstand seats.

Q: Will there be wet weather cover?

A: There will be no wet weather cover and patrons will not be allowed inside or gather and take shelter under canopies due to social distancing. Umbrellas are permitted.

Q: How many people can sit on a table in hospitality areas?

A: There is a maximum of six people per table, in line with the Government rule of six guidelines (unless you are one or two households).

Q: What is the dress code?

The dress code for all General Admission will be the Tattersall dress code; smart casual dress, gentlemen must wear a collar, either a shirt or polo shirt, smart jeans and chinos are permitted – no trainers or shorts are permitted. We encourage racegoers to dress for the weather conditions.

The dress code for all Hospitality will be; Gentlemen are required to wear a well-tailored suit or a blazer/sports jacket with smart trousers, together with a shirt, collar and tie. Ladies are required to wear smart dress. No denim jeans of any colour, no trainers, no sportswear and no fancy dress will be permitted.

Q: Can I move between areas if I buy a hospitality ticket?

A: All hospitality patrons will have free movement on the Paddock side of the course, and access to track viewing from the Pavilion Lawn on the Paddock side.

Q: What is your pricing policy?

A: Chester Racecourse may employ dynamic pricing on fixtures operating with a capacity restricted crowd. The price shown on the website is correct at time of purchase, and is set based on the number of tickets available. Chester Racecourse reserves the right to amend pricing at any time.

Q: How will I receive my Chester Races tickets?

A: General Admission tickets will be distributed in a digital ticket format that will be activated through the Chester Raceday app. You will receive an email prior to race day with instructions on how to download the Chester Raceday App where your ticket will be activated.

Hospitality tickets will be issued in an e-ticket format via email, through the Chester Racecourse hospitality team. Your tickets should arrive with you prior to race day.

If you have purchased multiple tickets, you can distribute your e-tickets to members of your party digitally. Simply log in to your Chester Racecourse ticket account online, click on your booking and enter the other ticketholders email addresses. They will then receive their e-tickets by email from us.

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