Contact Us - Chester Racecourse

Phone lines are open and staffed during the Box Office’s opening hours listed below. Alternatively, you can get in touch with Chester Racecourse by emailing enquiries@chester-races.com or complete a Contact Form below.

Our normal Box Office opening hours are as follows:

Monday to Friday 8.30am – 5pm.
Raceday fixtures 8am – until the start of the final race.
Race evening fixtures 8.30am – until the start of the final race.

Chester Racecourse
The Racecourse
Chester
CH1 2LY

Telephone: 01244 304 600
Email: enquiries@chester-races.com

Frequently Asked Questions

I have purchased my tickets but have a query. Who should I contact?

You may find the answer in our Plan Your Visit section of the website. Click here to view the page. Alternatively, please use the contact form or telephone number to get in touch with your query.

When will I receive my tickets?

Tickets are being released digitally via the Chester Racecourse app in the week leading up to each fixture.

What happens if my tickets haven’t arrived?

Please call the Box Office on 01244 304 600 with details of your purchase and we will discuss your options over the phone.

What do I do if I’ve lost my tickets?

Chester Racecourse do not provide duplicate tickets for tickets that have been lost or stolen. Please review our ticket terms and conditions for information. Please contact the Box Office with any further queries.

Can I cancel my tickets?

Chester Racecourse do not offer refunds on tickets. Please review our ticketing terms and conditions – found on the reverse of your ticket, receipt paper or on our website underneath terms and conditions.

Can I post my tickets for sale on a third-party website?

Tickets are sold for private use only and not for re-sale. We may choose to invalidate your ticket or refuse entry if we have reason to believe unfair play.

Please be advised that Chester Racecourse is the only official seller of Chester Races tickets. Chester Racecourse will not be held responsible for tickets purchased via third party websites. Please purchase via Chester Racecourse directly.

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