Contact Us - Chester Racecourse

Contact Us

Got a questions or need a bit of a nudge in the right direction? Don’t rein in your curiosity! Fill out our contact form. Don’t worry, you won’t be waiting FURLONG, our team will be in in touch soon.

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Call Us

Giddy up and give our friendly and savvy team a call today.

01244 304600

You can call us from 8:30am – 5:00pm, Monday to Friday. Excluding Bank Holidays and after the last race on a raceday.

Visit Us

Hello NEIGHbour! Why not pop in and say hello to our Guest Services team. We’re right in the heart of Chester.

Our address is The Racecourse, Chester, CH1 2LY.

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Feedback

We love hearing from our guests!

If you had a galloping good time with us, trot over to the form and select ‘compliment’.

We hope there’s no need for complaints, but if something didn’t quite go to plan on the day, we’ll do our best to fix it there and then. Neigh problem!

If we can’t help right away or you want to make a formal complaint, please use the form and select ‘complaint’. Our guest services team will rein in any issues and look into them further. Please bare with us and allow up to 21 working days for us to respond.

To allow us to help you fully, we’ll need you to fill out all fields and provide proof of your visit – like your booking reference number or the date/time of the incident.

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Feedback Type*

Feedback Reason*

What is it primarily regarding?*

Ticket Ticket (If applicable)

Date of Event*

Approximate Time

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Was there a specific team member that you interacted with, if so what was their name?

What happened? Please provide full details*

First Name*

Last Name*

Email Address*

Phone Number

Booking Number/Booking Reference

Preferred Method of Response

To help us investigate your comments fully & respond as quickly as possible, please provide a copy of your booking, ticket or receipt using the upload attachment option below.

Max. file size: 10 MB.