Terms and Conditions | Chester Racecourse

Terms and Conditions

Fixtures cancelled in relation to COVID-19

Chester Racecourse have confirmed that the Boodles May Festival, due to take place on Tuesday 5, Wednesday 6 & Thursday 7 May 2020, has been cancelled in response to the continuing development of the COVID-19 pandemic and the associated concerns for public health and safety. A full copy of the statement is available to view online here.

Ticket Purchase

If you have purchased tickets for the 2020 Boodles May Festival, you will be contacted directly by the Chester Racecourse Box Office team. All customers who have pre-purchased tickets to either the 5,6 or 7 of May will be honoured a full refund (including booking fee and postage*), in accordance with the company's ticket terms and conditions.

A refund will be issued direct to the original method of payment. Please be aware that refunds may take up to 28 days to appear within your account. 

Please do not contact the Chester Racecourse directly by phone. If you have a query relating to your ticket purchase, please complete the contact form on the Chester Racecourse website here and quote your customer number if known.

*Please note that if you have bought tickets for multiple fixtures (including fixtures outside of the Boodles May Festival), the cost of postage and your booking fee will be retained.

 

Hospitality Bookings

If you have made a hospitality booking for the 2020 Boodles May Festival, you will be emailed directly regarding next steps and your options. If you don’t receive an email within five working days of this announcement please email hospitality@chester-races.com, detailing;

Event Reference (if known, this will be on your invoice and event confirmation)

Name on the booking

Event date

Hospitality location

Contact telephone number

Please do not contact Chester Racecourse directly by phone. If you have a query relating to your hospitality booking or refund, please email hospitality@chester-races.com

 

Impact on remaining 2020 race fixtures at Chester

In line with our standard terms and conditions, if subsequent fixture/s are cancelled or postponed before the day (for example, following government order to do so), customers will be entitled to a full refund.

Our company will continue to follow Government guidelines and any events scheduled to be held after the Boodles May Festival at our venues are not currently at risk of not being able to proceed at this time, and as such, we continue to work on the basis that all remaining events will proceed.

As such, any client/customer wishing to cancel a booking does so at their own cost, in line with our current terms and conditions, of which our cancellation terms still apply.

Should the Government guidelines change and we have to cancel additional events at our venues, then we will review our policy appropriately and refund any monies paid, as and when that date has passed.

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Please read these terms carefully before using this Website. IMPORTANT LEGAL NOTICE

TERMS & CONDITIONS

ATTENTION: This legal notice applies to the entire contents of this website under the domain names shop.chester-races.co.uk, www.chester-races.co.uk & www.chester-races.com (Website) and to any correspondence by e-mail between us and you using this Website indicates that you accept these terms [regardless of whether or not you choose to register with us]. If you do not accept these terms, do not use this Website. This notice is issued by Chester Race Company Limited (Company).

 Introduction

1.1 You may access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

1.2 By accessing any part of this Website, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave this Website immediately.

1.3 The Company may revise this legal notice at any time by updating this posting. You should check this Website from time to time to review the then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages at this Website

Licence

2.1 You are permitted to print and download extracts from this Website for your own use on the following basis:

(a) no documents or related graphics on this Website are modified in any way;

(b) no graphics on this Website are used separately from accompanying text; and

(c) the Company's copyright and trade mark notices and this permission notice appear in all copies.

2.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by the Company or its licensors. For the purposes of this legal notice, any use of extracts from this Website other than in accordance with paragraph 2.1 above for any purpose is prohibited. If you breach any of the terms in this legal notice, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

2.3 Subject to paragraph 2.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without the Company's prior written permission.

2.4 Any rights not expressly granted in these terms are reserved.

Service Access

3.1 While the Company endeavours to ensure that this Website is normally available 24 hours a day, the Company shall not be liable if for any reason this Website is unavailable at any time or for any period.

3.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company's control.

Visitor & material content

4.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website shall be considered non-confidential and non-proprietary. The Company shall have no obligations with respect to such material. The Company and its designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

4.2 You are prohibited from posting or transmitting to or from this Website any material:

(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or

(b) for which you have not obtained all necessary licences and/or approvals; or

(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or

(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

4.3 You may not misuse the Website (including, without limitation, by hacking).

4.4 The Company shall fully co-operate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity or locate anyone posting any material in breach of paragraph 4.2 or paragraph 4.3.

Links to & from other websites

5.1 Any links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. The Company has not reviewed these third party websites and does not control and is not responsible for these websites or their content, availability or privacy practices. The Company therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

5.2 You may not create links to this Website without the Company's prior written consent and then provided only that you do not replicate the home page of this Website, and subject to the following conditions:

(a) you do not remove, distort or otherwise alter the size or appearance of the Company's logo or any reference whatsoever to Chester Racecourse, its events and products ;

(b) you do not create a frame or any other browser or border environment around this Website;

(c) you do not in any way imply that the Company is endorsing any products or services other than its own;

(d) you do not misrepresent your relationship with the Company nor present any other false information about the Company;

(e) you do not otherwise use any reference to Chester Races, Chester Racecourse, the Company or any of its trade names or trade marks displayed on this Website without express written permission from the Company;

(f) you do not link from a website that is not owned by you; and

(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

5.3 The Company expressly reserves the right to revoke any consent or right granted in paragraph 5.2 for breach of these terms and to take any action it deems appropriate.

5.4 You shall fully indemnify the Company for any loss or damage suffered by the Company or any of its group companies for breach of paragraph 5.2.

Registration

6.1 Each registration is for a single user only. The Company does not permit you to share your user name and password with any other person nor with multiple users on a network.

6.2 Responsibility for the security of any passwords issued rests with you.

6.3 If there are no recorded transactions registered to your account in over 5+ years, your account will be placed on ‘stop’, meaning you will be unable to login into your online account or purchase tickets or hospitality packages online. You can contact the Box Office on 01244 304 600 to reverse the flag.

6.4 Should you wish to erase your account entirely, you can contact Chester Race Company directly and issue the request. Your account will be deactivated within 48 hours. You should include your full name, email address, mobile telephone number and customer number (if available) within your request.

Disclaimer

7.1 While the Company endeavours to ensure that the information on this Website is correct, the Company does not warrant the accuracy and completeness of the material on this Website. The Company may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and the Company makes no commitment to update such material.

7.2 The material on this Website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Company provides you with this Website on the basis that the Company excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to this Website.

Liability

8.1 The Company, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of the Company's group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

8.2 Nothing in this legal notice shall exclude or limit the Company's liability for:

(a) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or

(b) fraud; or

(c) misrepresentation as to a fundamental matter; or

(d) any liability which cannot be excluded or limited under applicable law.

8.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

Governing law & jurisdiction

This legal notice shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.

FOR TERMS AND CONDITIONS RELATING TO THE PURCHASE OF BADGES, TICKETS, CAR PARKING AND HOSPITALITY PACKAGES, CLICK HERE >>