Contact us | Chester Racecourse

Contact us

In light of the ongoing developments associated with the COVID-19 crisis, the Chester Racecourse Box Office will be closed to visiting members of the public from Monday 23 March 2020, until further notice.

During this time, the phone lines will also be unavailable, should you wish to contact Chester Racecourse please email or complete a Contact Form below.

Our normal Box Office opening hours are as follows:

Monday to Friday 8.30am – 5pm.
Raceday fixtures 8am – until the start of the final race.
Race evening fixtures 8.30am – until the start of the final race.

Chester Racecourse
The Racecourse

Telephone: 01244 304 600

Should you wish to contact the racecourse directly with a query, please use the contact form below.

Below you'll find a list of queries that may assist with any questions you have.

  • I have purchased my tickets but have a query. Who should I contact?

    You may find the answer in our Plan Your Visit section of the website. Click here to view the page. Alternatively, please use the contact form or telephone number to get in touch with your query.

  • When will I receive my tickets?

    Tickets are generally posted out between one month to a few days before a race fixture. All tickets are posted out special delivery; therefore, you will be required to sign for your tickets.

  • What happens if my tickets haven’t arrived?

    Please call the Box Office on 01244 304 600 with details of your purchase and we will discuss your options over the phone.

  • What do I do if I’ve lost my tickets?

    Chester Racecourse do not provide duplicate tickets for tickets that have been lost or stolen. Please review our ticket terms and conditions for information. Please contact the Box Office with any further queries.

  • How do I collect my tickets from the Box Office?

    You can collect your tickets in person from point of purchase. Tickets on raceday will be available for collection from the Raceday Ticket Collection point in the Box Office at Chester Racecourse. To collect tickets, you will need to present proof of purchase and proof of ID.

  • Can I cancel my tickets?

    Chester Racecourse do not offer refunds on tickets. Please review our ticketing terms and conditions – found on the reverse of your ticket, receipt paper or on our website underneath terms and conditions.

  • Can I post my tickets for sale on a third-party website?

    Tickets are sold for private use only and not for re-sale. We may choose to invalidate your ticket or refuse entry if we have reason to believe unfair play.

    Please be advised that Chester Racecourse is the only official seller of Chester Races tickets. Chester Racecourse will not be held responsible for tickets purchased via third party websites. Please purchase via Chester Racecourse directly.