We understand the importance of customer feedback and are always keen to hear about your experience with us. ​

If you would like to feedback on a visit or any part of your experience with Chester Racecourse, please complete the form below, selecting ‘feedback’. ​

We hope that you will not have cause for complaint. We will always do our best to rectify any issues should they occur. However, if for any reason we cannot assist on the day or you’d like to make a formal complaint, we kindly request that this is made in writing by using the form below, selecting the ‘complaint’ option. We have a dedicated on-site customer service team who will read and respond to each complaint, investigating further if necessary. ​

Please note that during peak periods, the response time for complaints is up to 21 working days. We appreciate your patience whilst we look into your complaint. Sending multiple emails may slow down the response time, as it can put the case further down the queue, so please avoid doing this. We apologise in advance for any delays and thank you for your patience. ​

To help us investigate fully, please complete all fields and ensure you provide us with proof of visit such as your booking reference number or the date / time of the incident or name of the staff member you dealt with you etc​

​Click here to view our frequently asked questions.

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